General terms and conditions of Soleca Renovations
These terms apply to all our offers, quotations and agreements. You can read them below or download them as a PDF to keep.
Version 2026
In these general terms and conditions, "contractor" means Soleca Renovations and "client" means the party entering into an agreement with Soleca Renovations.
This is an English translation provided for convenience. The Dutch version of these terms is the legally binding text; in the event of any discrepancy, the Dutch version prevails.
1.1. These terms apply to all offers and quotations and to all agreements concluded with the contractor;
1.2. The client's general terms and conditions do not apply. In accordance with article 6:225(3) of the Dutch Civil Code, the contractor's general terms and conditions apply in every case, unless departed from in writing by mutual agreement;
1.3. Before the agreement is concluded (including at a distance), the text of these general terms and conditions is made available to the client. Where this is not reasonably possible, it will be indicated before the agreement is concluded that the general terms and conditions may be inspected at the contractor's premises and that they will be sent to the client free of charge as soon as possible on request;
1.4. These terms also apply to agreements with the contractor for the performance of which the contractor needs to involve third parties;
1.5. Where a distance agreement is concluded electronically, then notwithstanding the preceding paragraphs of this article, the text of these general terms and conditions may be made available to the client electronically before the agreement is concluded, in such a way that the client can easily store it on a durable medium. Where this is not reasonably possible, it will be indicated before the distance agreement is concluded where the general terms and conditions may be consulted electronically and that they will be sent free of charge, electronically or otherwise, at the client's request;
1.6. A client to whom these general terms and conditions have applied is also deemed to have agreed to these general terms and conditions applying to subsequent enquiries made by the client, subsequent offers issued by the client, subsequent orders from the client, subsequent order confirmations from the contractor, subsequent agreements to be concluded and concluded between the client and the contractor, and all other subsequent legal relationships between the client and the contractor;
1.7. Should any provision of these general terms and conditions, in the opinion of the competent court, not apply or be contrary to public order or the law, only the provision concerned will be regarded as not having been written, while these general terms and conditions will otherwise remain in full force. Any invalid provision will be replaced by a provision that most closely approximates the intention of the parties;
1.8. Terms to the contrary form part of the agreement concluded between the parties only if and in so far as both parties have expressly agreed so in writing. The client's acceptance and retention, without comment, of a quotation or order confirmation referring to these terms constitutes agreement to their application. The possible non-application of a provision (or part of a provision) of these general terms and conditions does not affect the applicability of the remaining provisions;
1.9. Agreements become binding only upon written confirmation by the client. Additions or amendments to the general terms and conditions, or other amendments or additions to this agreement, become binding only after written confirmation by the contractor.
Article 2. Website
2.1. The contractor's website offers various services in the field of renovating window frames, dormers, sliding doors and façade cladding, as well as the option to request quotations.
2.2. We aim to provide accurate and up-to-date information, but we do not guarantee the completeness, accuracy or currency of the information provided.
2.3. We are not liable for damage arising from the use of the website or the information provided.
2.4. We are not responsible for the content of external websites to which we may refer via hyperlinks.
Article 3. Quotations and formation of the agreement
3.1. Requesting a quotation via our website is not binding. A quotation is entirely without obligation and serves solely as a basis for further communication about the possible provision of services.
3.2. A quotation becomes binding only after the buyer has signed it digitally or given written approval. Entering into the agreement is at all times subject to the express reservation of a technical survey. During this technical survey the contractor checks, among other things, the final dimensions, technical feasibility, logistical circumstances, accessibility of the installation location, and the accuracy and completeness of the assumptions on which the quotation is based. If the technical survey shows that the quotation must be amended, for example because of differing dimensions, additional work, limited access, structural circumstances or other relevant technical or logistical factors, the contractor is entitled to revise or cancel the quotation. An amended quotation is submitted to the client in advance and becomes binding only after written or digital approval by the client. Once the down payment of 50% of the quotation amount has been made, the contractor will proceed with the preparation and performance of the agreed work.
3.3. Where the agreement concerns products manufactured to the client's specifications, including made-to-measure window frames, sliding doors, doors, dormers, façade cladding or related bespoke products, the right of withdrawal does not apply in so far as this is legally permitted. In so far as the agreement concerns services, the client, on approving the quotation, expressly consents to preparatory work being started. If the client exercises a statutory right of withdrawal, the contractor is entitled to charge the reasonable costs already incurred, including measuring costs, preparation costs, drawing work, materials ordered and administrative costs.
3.4. If the quotation is revised or cancelled following the technical survey, the contractor will contact the client to explain the findings and, where possible, submit an amended quotation. The client is not obliged to accept the amended quotation. Without approval of the amended quotation, the contractor is not obliged to carry out the work on the basis of the original quotation, unless otherwise agreed in writing.
Article 4. Installation and additional work
4.1. Where agreed, the contractor arranges the installation of the products supplied at the address specified by the client. Installation forms part of the agreement only if this has been confirmed in writing or digitally in advance.
4.2. The client ensures that the location where the installation takes place is freely accessible and that working conditions are safe and suitable for smooth performance. Any obstacles or risks must be reported in advance.
4.3. If, during preparation or performance, it emerges that there are deviations in the actual situation, hidden defects, structural deviations, incorrect or incomplete information from the client, additional wishes of the client, or work not included in the original agreement, this constitutes additional work.
4.4. The contractor will inform the client of the additional work as soon as possible and, where reasonably possible, request prior approval of the associated costs.
4.5. If immediate performance of additional work is necessary to prevent delay, damage, safety risks or project standstill, the contractor is entitled to carry out the necessary additional work immediately. The costs are charged on to the client separately, reasonably and in line with market rates.
4.6. Additional work is invoiced at the rate agreed in advance. If no rate has been agreed, the contractor's usual rate applies or, failing that, a reasonable rate.
4.7. The occurrence of additional work does not entitle the client to suspend payment under the original agreement.
Article 5. Finishing, plastering and repair work
5.1. Plastering, painting, decorating, tiling, repair of façade finishes and other finishing work are not included in the agreement unless expressly agreed in writing.
5.2. The contractor is not responsible for repairing existing internal plasterwork, external rendering, existing façade cladding that is not part of the agreement, reveals, window sills, tiling, decorative mouldings or other existing finishes that may reasonably be affected by removal or installation.
5.3. Minor damage, cracking or loosening of existing finishes as a result of normal removal or installation work falls outside the contractor's responsibility.
5.4. Repair of the above elements is at the client's expense, unless otherwise agreed in writing or unless there is demonstrable intent or gross negligence on the part of the contractor.
Article 6. Structural condition and substrate
6.1. When issuing quotations and carrying out work, the contractor assumes a sound, stable and suitable structural substrate.
6.2. The contractor is not liable for defects, damage or delay arising from the condition of existing walls, façades, lintels, structures, foundations, sub-frames, junctions or other structural elements.
6.3. Hidden defects include rotten or unsound substrates, poor fixing options, cracking, subsidence, out-of-plumb construction, damp problems, unsound structures, or deviations that were not reasonably visible during the inspection.
6.4. Work that is necessary as a result of structural defects or deviations is regarded as additional work.
Article 7. Structural calculations, permits and notifications
7.1. Where structural calculations, construction drawings, permits, notifications or approvals from third parties or competent authorities are required to carry out the work, the costs are entirely at the client's expense, unless otherwise agreed in writing.
7.2. The client is responsible for applying for and obtaining the necessary permits, notifications and approvals in good time, unless it has been agreed in writing that the contractor will arrange this on the client's behalf.
7.3. Delay resulting from permits, structural calculations, additional requirements imposed by authorities or missing approvals is not at the contractor's expense and does not give rise to any right to a discount, compensation or damages.
Article 8. Payment, delivery and delivery times
8.1. Prices for products and services are as stated in the quotation. These prices are valid until the expiry date stated in the quotation. After that date prices may change. Any price changes are always communicated to the consumer in advance and require fresh approval.
8.2. Payment is made in two instalments: a. 50% of the total amount on approval of the quotation; b. 50% of the total amount no later than the first day of installation. Delivery and installation do not take place if the second instalment has not been paid on time. The work is deemed to have been handed over once the agreed work has been substantially completed and what has been delivered can reasonably be put into use. Minor handover or outstanding items do not prevent handover and do not entitle the client to suspend payment, set off amounts or withhold sums.
8.3. If the consumer wrongfully fails to pay the final 50%, and this does not happen within 14 days of the day of receipt of an unsuccessful reminder, the consumer is in default. In that case the consumer owes the statutory interest for non-commercial transactions (as set out in article 6:119 of the Dutch Civil Code) on the outstanding amount. Where the client is not a consumer, the statutory commercial interest is owed (as set out in article 6:119a of the Dutch Civil Code).
8.4. Delivery of products and/or services takes place at the address stated in the agreement, unless otherwise agreed in writing.
8.5. Stated delivery times are indicative; the contractor makes every effort to meet the agreed delivery times. If the contractor does not meet the agreed delivery time, the contractor will inform the client promptly and propose a new delivery period.
8.6. In the event of significant delay resulting from force majeure (such as extreme weather conditions, strikes or material shortages), a new delivery date will be set in consultation with the consumer. In that case no claim can be made for damages or rescission, unless there is gross negligence or intent on the part of the contractor.
8.7. If delivery fails to take place more than 30 days after the agreed date and there is no force majeure, the consumer is entitled to rescind the agreement free of charge and will receive any amounts already paid back within 14 days.
8.8. Stated delivery times, installation dates and schedules are indicative, unless it has been expressly agreed in writing that a strict deadline applies.
8.9. Exceeding an indicative schedule does not automatically entitle the client to a discount, compensation, damages, suspension of payment or rescission of the agreement.
8.10. If a delay arises, the contractor will inform the client as soon as possible and propose a new schedule.
8.11. Delay resulting from weather conditions, supply problems, production problems, illness, force majeure, structural circumstances, additional work, missing permits or circumstances on the client's side is not at the contractor's expense.
Article 9. Liability
9.1. The contractor is liable only for direct damage that is the direct result of an attributable failure by the contractor, in so far as this liability cannot be excluded or limited by law.
9.2. The contractor is not liable for indirect damage, consequential loss, business loss, lost profit, lost savings or damage due to delay, unless there is intent or gross negligence on the part of the contractor.
9.3. The contractor's liability is limited to no more than the amount charged for the relevant part of the agreement, or at least to the amount paid out in the case in question by the contractor's liability insurance.
9.4. The contractor is not liable for damage arising from improper use, insufficient maintenance, modifications by the client or third parties, structural defects, hidden defects or circumstances beyond the contractor's control.
9.5. The contractor is not liable for damage arising from improper use of the products supplied by the client. The client is responsible for the correct use of the products.
Article 10. Complaints
10.1. If the client has a complaint about the products or services supplied, the client may report it to the contractor in writing (for example by email) within 14 days of delivery, stating the relevant specifications.
10.2. If the client's complaint proves well founded, the contractor will arrange repair, replacement or another suitable solution within a reasonable period.
10.3. In order to handle the complaint properly, the contractor asks the client to provide all necessary information relevant to resolving the complaint. This may include invoice details, photographs of the problem or other relevant documents.
10.4. The 14-day period for reporting a complaint does not apply if the complaint only becomes apparent later. In that case the client may report the complaint as soon as the problem is discovered.
10.5. Submitting a complaint does not entitle the client to suspend payment for the products or services supplied, unless otherwise agreed.
10.6. Complaints, handover items or outstanding items do not entitle the client to suspend payment, set off amounts or withhold sums, unless there is a material defect that legally justifies suspending a reasonable and proportionate part of the payment.
Article 11. Privacy
11.1. The contractor respects the client's privacy and handles the client's personal data with care. The contractor's privacy policy, available on the website, explains how the contractor handles the client's data and how it is protected.
11.2. The client's personal data is treated confidentially and is not shared with third parties without the client's explicit consent, unless the contractor is legally obliged to do so.
Article 12. Intellectual property
12.1. All intellectual property rights relating to the website, its content and the information provided belong to the contractor, unless indicated otherwise.
12.2. Use of (parts of) the website, the content or the services offered is not permitted without the contractor's written consent, except for personal use.
Article 13. Force majeure
13.1. The contractor is not liable for delays or failures in performing the agreement where these are caused by force majeure. Force majeure means circumstances beyond the contractor's control.
13.2. Force majeure may include, for example: fire, extreme weather conditions, disruptions to business operations or the energy supply, delays at suppliers, government measures, or problems with communication and internet connections.
13.3. In the event of force majeure, the contractor's obligations are temporarily suspended until the force majeure situation has ended. The contractor informs the client without delay when there is a temporary suspension.
13.4. If the force majeure continues for more than 30 days, the contractor is not obliged to pay the client any damages for the delay caused by the force majeure.
Article 14. Right of withdrawal
14.1. If the client is a consumer and the agreement was concluded at a distance or off premises, a statutory right of withdrawal may apply.
14.2. The right of withdrawal does not apply to bespoke products manufactured to the client's specifications that are not readily resaleable as standard, in so far as this is legally permitted.
14.3. In so far as the client is able to exercise a right of withdrawal, the client must notify the contractor in writing or by email within the statutory period.
14.4. If the contractor has already carried out preparatory work or incurred costs before withdrawal, the contractor is entitled to charge these reasonable costs to the client.
Article 15. Warranty
15.1. The warranty on the products supplied is as stated in the quotation, order confirmation or manufacturer's warranty. If no differing warranty is stated, a warranty period of 10 years applies to the products supplied, in so far as this warranty is provided by the manufacturer or supplier.
15.2. The warranty on installation work applies only to defects that are demonstrably the result of faulty installation by the contractor.
15.3. The warranty does not cover defects or damage resulting from normal use, normal wear and tear, improper use, insufficient maintenance, modifications by the client or third parties, structural defects, movement of the substrate, subsidence, damp problems, weather influences or other circumstances beyond the contractor's control.
15.4. The warranty lapses if the client or third parties have carried out repairs, adjustments or modifications to what has been delivered without the contractor's prior written consent.
Article 16. Governing law and disputes
16.1. These general terms and conditions are governed by Dutch law.
16.2. Any disputes arising from or connected with these general terms and conditions will be submitted to the competent court in the Netherlands.
